Complaints Handling – – Online Training Course

£9.99

Complaints Handling – – Online Training Course

£9.99

In stock

Description

Complaints Handling – Online Course

Course Overview

This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

 

Learning Outcomes
  • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
  • Describe who to ask for advice and support in handling comments and complaints;
  • Explain the importance of learning from comments and complaints to improve the quality of service;
  • Describe how to recognise adverse events, incidents, errors and near misses;
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.

 

Duration
  • 30 Minutes

 

Why choose an online course?
  • Accredited by CPD
  • Fully online course and assessment
  • On completion, certificate can be printed
  • Resit as many times as possible free within 12 months
  • You choose the device; smart phone, tablet or PC
  • You choose how long you want to study for at each session
  • You choose which and how many of our e-learning courses you want to study
  • It is cost effective and it saves time
  • You can learn anywhere, 24/7/365
  • It makes tracking of your course progress easy
  • It is discreet

Brand

CPD Online Course

Additional information

Course Access

Exam Included

Type of Course

Processor

1 gigahertz (GHz)

RAM

1 GB

Operating System

iOS, Windows 10, Windows 7, Windows 8

Browsers

Google Chrome, Internet Explorer 8 or above, Mozilla Firefox, Safari 6 or above

Compatibility

Android, iPad, iPhone, Mac, Windows

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