New

ITIL® Intermediate Level – Operational Support & Analysis (OSA) Training

Course Type:

Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate OSA course. Targeted at IT professionals responsible for configuration management, operations and availability, the ITIL® Intermediate OSA course shows how to implement Operational Support and Analysis best practices.Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate OSA course.


£180.00

Qty:
Seller Name: Atom Training Centre
SKU: EC112086. Category:

Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate OSA course. Targeted at IT professionals responsible for configuration management, operations and availability, the ITIL® Intermediate OSA course shows how to implement Operational Support and Analysis best practices.

The ITIL® framework is a vendor-agnostic library of processes and procedures designed to improve IT service delivery. The ITIL® Intermediate OSA course helps students focus purely on the operational support and analysis aspects of the framework, making it perfect for:

  • Configuration managers who will be responsible for making the operational changes required for ITIL® event and incident management.
  • The availability manager who will be responsible for designing operational support mechanisms without affecting system availability.
  • IT operations managers who need to better understand and measure their operational performance.
  • Other IT professionals responsible for assisting with operational support and analysis functions.

The self-study format of the ITIL® Intermediate OSA course uses videos, documents and self-assessment tools to help students focus their attentions and efforts appropriately. Upon completion, students will be ready to sit the ITIL® OSA exams, or to continue studying for the full ITIL® Intermediate qualification.

KEY LEARNING POINTS

The ITIL® Intermediate OSA course introduces the concepts of operational support and analysis in context to the rest of the ITIL® framework before going on to focus on the core elements of OSA. Moving forward, delegates will learn about:

  • Event management – planning and executing a cycle of actions to handle system and organisation events.
  • Incident management – using pre-planned responses to service incidents with a view to minimising negative effects and delivering satisfactory outcomes.
  • An access management process that protects internal data security.
  • Request fulfilment – how to meet the demands of service users without compromising other operations and delivering outcomes according to agreed service levels.
  • Service desk management tools and techniques used to record incidents, requests and events and to agree suitable service level agreements.
  • The functions and roles required to build a robust operational support and analysis service and to support each of the previously defined processes.
  • The use of technology to help improve and underpin OSA frameworks and processes.

By mastering these principles, IT service managers will be able to better analyse and implement operations that meet the needs of their service users, without negatively affecting other business concerns.

ADVANTAGES OF THIS COURSE

By undertaking the ITIL® Intermediate OSA course, IT service managers and other configuration professionals will be fully equipped to manage the operational support and analysis portions of an ITIL®-enabled service offering. Other benefits include:

  • A complete understanding of the granular processes involved in ITIL® OSA, and how they can be applied to any IT service offering.
  • How to meet demands and raise standards in a way that benefits service users and provider alike, creating new value and efficiencies in the process.
  • Greater efficiency within roles as IT service team members better understand their OSA responsibilities.
  • Earning credits towards the full ITIL® Intermediate qualification quota.
  • Greater employment options as students acquire more transferable skills.

The ITIL® Intermediate OSA certificate gives IT professionals a significant professional advantage over their less qualified colleagues, by creating new progression and employment prospects.

The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

Course Introduction
  • Course Organization
  • Course Conventions & Agenda
Introduction to Operational Support & Analysis
  • Service Operation
  • Principles of OSA
  • OSA Summary
Service Operation Processes
  • Event Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Access Management
  • Operational Activities of Other Lifecycle Processes
OSA Common Activities
  • Common Activities
  • OSA’s Common Activities
Service Operation Functions
  • Service Desk Function
  • Technical Management Function
  • IT Operations Management
  • Application Management Function
  • Service Operation Functions Summary
Organize & Implement
  • Organizational Structures
  • Roles & Responsibilities
  • Technology Considerations
  • Implementing OSA
  • Organize & Implement Summary

ITIL,are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved. All ITIL courses are offered by itSM Solutions ATO of AXELOS Limited.

Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate OSA course. Targeted at IT professionals responsible for configuration management, operations and availability, the ITIL® Intermediate OSA course shows how to implement Operational Support and Analysis best practices.Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate OSA course.

Vendor Information

  • Store Name: Atom Training Centre
  • Vendor: Atom Training Centre
  • Address: The clockhouse, 50 East Street
    Barking
    Essex
    IG11 8EQ
  • No ratings found yet!
New
Primary Maths Grade 1 – 2B

    As the leader in the European Programme for International Student Development (PISA) report into the academic outcomes of European countries, the Finnish method of teaching maths to young children is rightfully gaining popularity in other nations.

    Learn More
    Sold by: Atom Training Centre
    EC112793
    New
    Writing for the Web

      Writing for the web is very different to writing in any other format. Catching the eye on the Internet is very different to traditional means and people don’t read information on the web in the same way that they read a newspaper, magazine, or a book. It’s crucial that, as a writer, you understand how to write effective web content so that it is interesting and engaging.

      Learn More
      Sold by: Atom Training Centre
      EC113318
      New
      New App Inventor

        Join the mobile app revolution by learning the fundamentals of Android mobile programming. This course shows would-be developers everything they need to get started with building apps for the world’s most popular mobile operating system.

        Learn More
        Sold by: Atom Training Centre
        EC111878
        New
        SAP FI – A/P Financial Accounts Payable (Entry Level) User Training Course

          This online course is a cost-effective way for newcomers to enterprise software SAP to start learning about Accounts Payable within this globally trusted software system. SAP is relied on by organisations all over the world for the smooth running of their operations and customer relations.

          Learn More

          £117.00

          Sold by: Atom Training Centre
          EC113056

          Other Products From This Seller

          Register